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Just got off the phone with Kel-tec customer service. I have lost the extractor for the wife's p3at. So, I ordered a bunch of parts to rebuild the gun, plus the missing extractor. The guy took my address, and says "They'll be in the mail". no charge? "No, we don't charge for small parts". I'm half wondering what Isn't a small part on the the wifes kel-tec. Anyway, the entire phone call took less time that it's taking me to post this. I love a company that is that way on customer service.