Prices are going up
I believe there is some coverage already, View attachment 16926 View attachment 16927
Another brilliant response!
It was a pleasure doing business with you too, until I saw how you packaged my parts and how you have respond to my packaging concerns!
In both of your replies, you seem to have conveniently left out the fact that you shipped the parts to the wrong address, but you can't blame that on me or the postal system, right? That was your failure to follow instructions!
By all means, increase your prices for shipping. If that means the parts will be protected better, nobody would have a problem paying a few more dollars to protect their investment!
And your recall is wrong! I used a bigger box, I bubble wrapped each part individually, padded with paper, and then taped the entire box to help reinforce it. My box, padding, and packaging was nothing like yours! The box you used was too small. You barely wrapped the parts with bubble wrap. The accelerator wasn't wrapped at all and thrown in with the barrel extension. So it was bumping up against the barrel extension during the entire shipment. And you used no extra padding between the box and parts!
I realize that you have been in the machine gun community for a long time and that you are well respected, but that doesn't mean that you're immune from making mistakes or that your shipping practices have no room for improvement. Unfortunately, like I said previously, your not open to suggestions or improving the way you do things. Apparently, your perfect and you should just keep doing things the way you have always done them!
I include return shipping by USPS flat rate priority in my prices, I've found the small box holds a set of internals and I've shipped countless boxes this way. I recently shipped a set of parts out and the post office mangled the box and the person has said its my fault for not using a bigger box( the post office can mangle that too) , my question is should I raise prices by $10 for the increased shipping or leave it as is?
I've recieved parts from multiple addresses, parts with no instructions, payment sent seperatly, special instructions etc... Sometimes mistakes are made, I'm only human, I've tried my best to correct anything but I'm tired of being blamed for the way shippers(USPS,UPS,FED-EX) handle packages, if they smash boxes how am I to blame? Sorry for the rant but please let me know your thoughts.
CaptMax,The old saying that you can please most of them most the time but not all of them all the time applies here I believe.
brassmagnet,If optional insurance was offered....well......????
There was a bolt, two barrel extensions, and a accelerator in the box. The parts were lightly wrapped in bubble. The box is just big enough for the parts and there's no room for extra padding between the parts and the box. In my opinion, a bigger flat rate box may have been more appropriate to allow extra padding between the parts and the box. It wouldn't have stopped the box from taking a beating, but it certainly would have added extra protection for the parts. How about we just agree to disagree and let it go?I had the parts wrapped in bubble wrap inside the box, it looks like someone tried to damage that box.
I forgot about this Russ, thanks for voicing your opinion. I guess there are always two sides to a story.Well I was not going to jump in on this thread as it is a very sore spot for me BUT I did send some parts out to be machined and it was my one and only deal with Brian and my last. Everyone that knows me and has had packages from me knows I get a little carried away with my shipping but tape and wrap is cheap rare parts are NOT. I had my 10 USGI bolts and two izzy bolts thrown in a medium flat rate box with nothing but a loose piece of news paper and this was at Christmas time when they are a touch busier than normal and the worst time of the year to ship stuff not well packaged. Needless to say the 10 USGI bolts were destroyed beyond saving and they took me years to find them, one even had chunks gone from it and they looked like they had been in a concrete mixer for three hours when I got them. The news paper was shredded to death and it looked like a family of gerbils was living in there.
His response was less than favorable and the packing was blamed on his wife. Four of these bolts were for my BA twins which I have waited years to build and it took me years to find 4 perfectly marked bolts good enough for the twins. 2 were blued and 2 in the white which will now take me years to replace if even possible thanks to the packing job or lack there of.
One was a pure USGI WWI unmolested Westy bolt that was a Christmas gift for GSG which I was able to repair but at great expense. I will never forget the day I opened that box and felt my heart sink it was December 23rd and a not so Merry Christmas for me that year and if you think I am exaggerating I have had a few members look at them to try and convince me they could be saved but they gave up the argument as soon as they saw them in person.
This is how mine were shipped back to me and I know Brian has done much for the community here and have no complaints about his machining abilities but I for one will never deal with him again. To this day I am still sick over it and the bolts are in the same box as I have never looked at them since. I can't upload pictures right now but will forward them to anyone whom would like them. Russ
Well you have to do what you have to do Brian, I doubt your work load will slow due to this.I've tried to accommodate or correct anything someone has a problem with, I'm human and mistakes are sometimes made. Ive replaced parts that people insisted they sent even though I knew better, parts that people said they never recieved etc.. I can't fix the issue if not given the opportunity, the packages will now be shipped in a larger box with insurance and signature, new prices will be $15 higher, sorry but I have to cover myself.